All payments on Kelp Shrine are managed by RAYCO TECHNOLOGY LIMITED. This Payment Policy sets out the terms and processes that govern every transaction made on the platform.
Kelp Shrine accepts Credit Card payments exclusively. No other payment methods — including bank transfers, digital wallets, prepaid cards, or cryptocurrency — are accepted at this time. We support major credit card networks including Visa, MasterCard, and American Express, subject to availability in your region.
All charges are applied in the currency displayed at checkout. If your card is issued in a different currency, any conversion or foreign transaction fees applied by your bank are solely your responsibility.
Upon successful payment, your purchased game minutes and any applicable Shrine Bonus Ladder reward are credited to your account immediately. A confirmation will be sent to your registered email address.
Should a payment attempt fail, no charge will be applied to your card. If you believe you have been charged for a failed transaction, please first verify with your card issuer, then contact us at support@kelpshrine.com with the relevant details.
Charges will appear on your credit card statement under RAYCO TECHNOLOGY LIMITED or a related billing descriptor. If you do not recognise a charge, please reach out to us at support@kelpshrine.com before raising a dispute with your bank — we are usually able to resolve matters more swiftly.
We ask that all players contact us at support@kelpshrine.com before initiating a chargeback with their card provider. We are committed to resolving genuine concerns fairly and promptly. Please be aware that unwarranted chargebacks may result in account suspension.
For any payment-related queries, email us at support@kelpshrine.com with your username, transaction date, amount, and a description of your concern. We aim to respond to all enquiries within 1–3 business days.